Frequently Asked Questions

1
How does the pre-order process work?
All our products are sourced directly from Pakistan on a pre-order basis. To confirm your order, an advance payment is required. Once your order is confirmed, we procure the item from Pakistan and deliver it to Bangladesh within approximately 3–4 weeks.
2
Are your products original Pakistani dresses?
Yes. Khubsuurat exclusively offers 100% original Pakistani designer and branded dresses. We do not sell replicas, copies, inspired versions, or first-copy products.
3
How long does delivery take?
Since all items are imported from Pakistan after receiving your order, delivery usually takes 3–4 weeks. Delivery times may occasionally vary due to customs clearance, public holidays, or international shipping delays.
4
Why do I need to pay an advance?
Advance payment is required because each product is specially ordered from Pakistan for you. This helps us secure your item and begin the sourcing process immediately.
5
Can I cancel my order after placing it?
Orders can only be cancelled before the sourcing process begins. Once we have purchased or ordered the product from Pakistan, cancellations are not possible.
6
Can I change my order after confirmation?
Order modifications may be possible within a limited time after confirmation. Please contact our customer support as soon as possible if you need to make changes..
1
What if the product is out of stock in Pakistan?
In rare cases, a product may become unavailable after your order is placed. If this happens, we will notify you immediately and offer either an alternative product or a full refund of your advance payment.
2
Do you offer returns or exchanges?
As most products are specially imported on a pre-order basis, returns or exchanges are generally not accepted unless the item received is damaged, defective, or different from what was ordered.
3
How can I track my order?
Our team will keep you updated throughout the sourcing and shipping process. You can also contact customer support anytime to check the status of your order.
4
Which payment methods do you accept?
We accept bKash, Nagad, Rocket, bank transfers, and other available payment methods within Bangladesh.
5
Do you deliver all over Bangladesh?
Yes. We provide nationwide delivery across Bangladesh through trusted courier partners.
6
Who is Khubsuurat?
Khubsuurat is a concern of Utshob Group, dedicated to bringing authentic Pakistani fashion to customers in Bangladesh with a commitment to quality, authenticity, and customer satisfaction.
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